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General Terms and Conditions


Fintech United Group Provide holding and managing online accounts, virtual currencies and/or prepaid debit cards. Through a combination of technological innovation and strategic partnerships, Fintech United Group manage and move money and offers choice and flexibility when sending payments to third parties and bank accounts for Fintech United Group Client’s.

The offered service of Fintech United Group is solely for persons of legal age. 

For business transactions with Fintech United Group PTE. LTD. (hereinafter referred to as Fintech United Group) as well as payments executed via the website, the following general terms and conditions (hereafter referred to as GTC), which can be stored and printed by Fintech United Group Client, will exclusively apply. These GTC are binding for all current and future business dealings with Fintech United Group. Any regulations which deviate from or supplement the GTCs, in particular, but not exclusively, general business terms as put forth by the Client, are not recognized by Fintech United Group and will only become a part of a GTC if this is explicitly confirmed by Fintech United Group. Fulfilment actions on the part of Fintech United Group do not comprise an acceptance of the GTC by Client terms which deviate from these GTCs.


1. Definitions

1.1 Electronic Money – Funds in on the Client’s account designated for the performance of payment operations via the Fintech United Group system.

1.2 Payee – Natural or legal person specified in the payment order, when the payment operation is performed by remitting money to a bank account, which is the recipient of the payment operation funds.

1.3 The Client – Natural or legal person registered in the system.

1.4 Fintech United Group –providing services in accordance with the procedure established in this GTC

1.5 Client Identification - The Client’s identity establishment according to procedures specified in the System.

1.6 E-Wallet – Virtual accounts opened by the client request, by which the payment operations are accomplished and on which the Electronic Money is kept.

1.7 The Account – The result of registration in the System, in which the Client’s data are placed and the E-Wallet is created.

1.8 The System – Software solution owned by Fintech United Group, which is used to provide Fintech United Group services.

1.9 The GTC – The General Term & Conditions.

1.10 Party – Fintech United Group or the Client.


2. General conditions

2.1 This GTC is made between Fintech United Group and the Client.

2.2 The GTC between Fintech United Group and the Client establishes the main conditions for the Client’s registration in the System and usage of the payment services provided by Fintech United Group.

2.3 The Client shall be acquainted with the GTC and its conditions prior to accepting the GTC in registration procedure.


3. Registration and Identification

3.1 Wishing to start using the payment services provided by Fintech United Group, the Client must register in the System. Upon registration in the System, a personal Client Account will be automatically created for the Client, with only its owner being able to log into it and to use it. By registering in the System, the Client confirms its consent with the conditions of this GTC and undertakes to comply with them.

3.2 The Client Identification procedure and its conditions are presented at:

3.3 Fintech United Group is entitled to demand such documents that would enable Client Identification and/or to receive significant information about the Client. In case of the Client’s failure to provide the documents required by Fintech United Group, Fintech United Group shall have the right to suspend the provision of services to the Client.

3.4 The Client confirms that all data and documents provided by the Client are correct and authentic. Any losses arising due to the submission of incorrect data or documents shall be borne by the Client.

3.5 By accepting this GTCs and by signing (approval mark) the GTC, the Client also agrees that his / hers / its personal data provided to the Fintech United Group would be processed for the purposes of direct marketing.


4. Service prices and settlement procedure

4.1 The general terms on fees and commissions Fintech United Group charges clients for services presented at your personal cabinet and depend on type of transaction or payment and showed before your transaction proceed.

Additionally, we provide you information about some special commissions, look below:

4.1.1 If during 24 hours sum of Client’s transactions, incoming or outgoing on/from E-Wallet exceed USD 15000 (or EUR) or considered by Fintech United Group as suspicion transaction, Fintech Group United will request information about the source of wealth or source of funds. If Client don’t provide information which confirms source of this funds or his wealth in 24 hours since request (if longer period is not agreed with Client), Fintech United Group will reject such transactions applying commission of 5% for the amount.

4.1.2 Note that all inward payments must include a valid clearing code for prompt credit to the correct customer account. Failure to include this clearing code will result in delays in crediting the payment or the return of the funds to the sender. An additional fee is applied for release of inward payments when the payment does not contain a valid clearing code. The fee is 1% of the payment amount, minimum 50 USD, maximum 500USD.

4.2 Fintech United Group commissions are deducted at the time of the payment operation, if commission was not deducted at the time of the payment operation, Fintech United Group shall be entitled to deduct the commission at a later time;

4.3 The commission for the payment operation shall be specified to the Client prior to the payment operation;


5. E-Wallet, Electronic Money issuance and redemption

5.1 After its registration in the System, a E-Wallet is automatically created for the Client (by default EUR E-Wallet is created, by Client’s request USD E-Wallet might be created).

5.2 Using the E-Wallet, the Client can add, transfer, hold, receive funds, perform other local and international transfers, pay for goods and services and perform other payment operations associated with the transfer of funds using Fintech United Group services, the Client must comply with the laws of the Singapore.

5.3 The Client’s E-Wallet funds are held in Electronic Money that Fintech United Group issues after the Client adds or receives funds in its E-Wallet. Electronic Money is issued at its nominal value (deducting the appropriate commission).

5.4 It is considered that Fintech United Group has received the Client’s payment order at the time when the funds debiting entry appears on the balance of the Client’s Electronic Wallet.

5.5 Methods for adding funds in the E-Wallet are presented in the Client’s transfer menu.

5.6 The following limitations are applied to the Client’s E-Wallet:

5.6.1 The Electronic Money held in the E-Wallet does not constitute a deposit and Fintech United Group shall in no case pay any interest for holding it;

5.6.2 No cash transactions are performed (E-Wallet funds are not cashed out, it is only possible to add or withdraw funds from a bank account);

5.6.3 Funds can only be transferred to the Client’s E-Wallet in Euros or USA dollar, and all payment operations shall only be performed in this currency. Funds received in the E-Wallet in another currency will be exchanged to EUR or USD, according to relevant exchange rate.

5.7 The Client can manage its E-Wallet over the internet after logging into the Account under its login name and password. To perform a payment operation over the internet, the Client must fill in a payment order in the Account, specifying the Payee’s name, account number and purpose of payment, and to submit it for execution, electronically confirming in the Account its consent with the payment order execution. The payment order submission for execution in the Account constitutes the Client’s consent to perform the payment operation and it is irrevocable.

5.8 The price of Fintech United Group service is deducted from the funds in the Client’s E-Wallet, depending on the funds transfer method. If the amount in the Client’s E-Wallet is smaller than the specified transfer amount and the price of Fintech United Group services, the payment shall not be made.

5.9 The Client must perform payment transfers strictly in accordance with the instructions specified in the System. If the Client performs an erroneous payment, erroneously specifies the payment transfer details and requests correction of the payment, Fintech United Group shall have the right to apply additional administration fees.

5.10 Upon noticing a receipt not belonging to it in its funds in the E-Wallet, the Client must inform Fintech United Group without delay and transfer the funds not belonging to it to Fintech United Group account, specifying, if possible, from where the funds were received, or return the funds to the sender. If funds not belonging to the Client were transferred to its E-Wallet but the Client did not notice that, Fintech United Group shall have the right to demand that the Client returns the funds not belonging to the Client to the sender of these funds or transfers them to Fintech United Group account. The Client has no right to use the funds that do not belong to it.

5.11 The Electronic Money held in the Client’s E-Wallet can be redeemed at its nominal value at any time desired by the Client. The Client expresses its desire to redeem the Electronic Money by generating a payment order for the transfer of Electronic Money from the E-Wallet to any other account specified by the Client. There is no additional payment, except the commission, for Electronic Money redemption.

5.13 Upon the Client’s termination of the GTC or termination of the Account by Fintech United Group, all the funds in the Client’s E-Wallet will be transferred to an account specified by the Client. Fintech United Group is entitled to deduct from such transfer funds the amounts due to Fintech United Group. In case a dispute arises between the Client and Fintech United Group, Fintech United Group shall be entitled to withhold the disputed funds until the dispute is resolved.

5.14 If Fintech United Group is unable to return the funds to the Client due to reasons beyond Fintech United Group control, the Client shall be informed about it. The Client will be obliged to promptly specify a different account or provide additional information which is required for the return of the funds.


6. Notifications

6.1 The Client confirms that it agrees that Fintech United Group will send notifications to the Client by placing them on the System’s web page and by e-mailing them to the e-mail address specified by the Client at the time of registration in the System.

6.2 The Client undertakes to perform regular checks of its e-mail, specified at the time of registration in the System, and Fintech United Group web pages so as to take note of the notifications about the GTC amendments in a timely manner.

6.3 All notifications of the Parties must be sent in the English language to the Client for familiarization. 


7. Dispute resolution

7.1 Fintech United Group shall resolve all disputes with the Client by way of negotiations. The Client may submit to Fintech United Group a claim or complaint with respect to Fintech United Group services by e-mailing it to Fintech United Group undertakes to examine the Client’s claim or complaint within Thirty (30) days from the date of the claim or complaint receipt and to inform the Client by e-mail about the decision made by Fintech United Group.

7.2 In case of failure to resolve the dispute amicably or by other non-judicial methods of dispute resolution the dispute shall be subject to resolution by the courts of the Singapore.


8. Client Liabilities

8.1 The Client is obligated to do everything possible to ensure execution of the GTC and to refrain from activities which would thwart or endanger such execution. The Client must immediately report all defects or other problems and assist Fintech United Group to remedy the problem.

8.2 Personal data, such as master data (esp. name, mailing address and email address), which changes during the usage of Fintech United Group services, must be immediately updated and submitted to Fintech United Group.

8.3 If Client fails to disclose the change of an email address, the written notifications intended for this party are considered to be legally delivered, if they are sent to the last designated email address.

8.4 Once outgoing transaction appears on the network, Fintech United Group obligations is considered executed; Fintech United Group has no further influence on whether the Client actually receives it.

8.5 Customers must act for themselves; reselling E-Wallet transaction is strictly prohibited. 

8.6 The creation of accounts with Fintech United Group on behalf of third parties or the transmission of Client account to third parties is strictly prohibited and may be prosecuted.

8.7 It is strictly forbidden to use the wallet and/or any other services offered by Fintech United Group for any kind of illegal purposes (for example, money laundering, terrorist financing, blending, black market transactions).

8.8 If Fintech United Group is used for illegal purposes, Fintech United Group reserves the right to close the Client's account and to keep the funds or E-Wallet transactions in escrow, pending clarification by government authorities.

8.9 Fintech United Group always reserves the right to cooperate with the authorities and to provide them with all data required for the purposes of investigation, policy violations and/or suspected fraud.

8.10 When making a payment, the client is obliged within 24 hours upon request provide the documents necessary to verify the payment, such as the contract under which the payment is made, the invoice to this contract for the amount of payment, as well as any documents confirming the payment.

8.11 The Client is solely responsible for the accuracy of transfers and payments made with E-Wallet in Fintech United Group system and ensuring that information used for transactions is correct and kept up to date. Fintech United Group assumes no liability whatsoever in case client entered wrong data executing any transaction on the system. Once the E-Wallet transaction was send for the execution it cannot be transferred back or sent to another recipient. 


9. Warranties

9.1 Fintech United Group warrants to fulfil its tasks to the best of its knowledge and abilities.

9.2 Any warranty issues which may arise are subject to the legal guidelines. In the case of a warranty dispute, Fintech United Group shall be allowed to select the type of remedy (rectification or conversion).

9.3 Client can only assert such claims if they point out the deficiency in Fintech United Group system within an appropriate amount of time after the transaction has been fulfilled.

9.4 Fintech United Group runs the platform with the best of their knowledge and belief. Nevertheless, Fintech United Group assumes no responsibility and accepts no liability whatsoever, regarding the accuracy of information given on their website (website accuracy).


10. Liability

10.1 Fintech United Group carries out its services carefully and reliably. However, unavoidable interruptions, such as necessary maintenance work, can occur; such interruptions lie outside Fintech United Group control. Fintech United Group will, however, endeavor to correct any disturbance or disruption, as quickly as possible.

10.2 Fintech United Group in not obligated to provide compensation for any damage. Fintech United Group shall not be liable for indirect as well as consequential damages, especially regarding damages to other software; the same applies to lost profit and damages to the property of Client E-Wallet as well as to that of third parties. Furthermore, Fintech United Group is not liable for damages caused by unavoidable service interruptions which are necessary for maintenance work or to avoid network disturbances and/or which are caused by inevitable occurrences which are outside Fintech United Group control.


11. Data Protection

11.1 In the course of delivering the negotiated services, Fintech United Group is in strict compliance the data protection guidelines as well as the security and integrity measures detailed in Singapore law. Personal data in Singapore is protected under the Personal Data Protection Act 2012 (PDPA)

11.2 Client allows Fintech United Group to use the submitted personal data (first and last name, education level, home address, email address and any other related contact information) and related traffic data for the purposes of customer service, usage analysis and planning as well as for marketing activities. Withdrawal of consent for this automatically approved to Fintech United Group in electronic sign of GTC approved by mark on sing in procedure.  

You have a right to request from us access to and rectification or erasure of your personal data; restriction of processing concerning you or to object to processing;

and to receive, under certain preconditions, your personal data in a structured, commonly used and machine-readable format and to transmit those data to another controller.

Please note that the above is subject to limitations by relevant data protection laws. You may exercise the aforementioned rights by sending a request to e-mail address provided in the Contacts section at the end of this page. In your request please provide us with your account login and we will respond you shortly for further discussion

Where the processing is based on consent, you have a right to withdraw such consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

11.3 Fintech United Group will only disclose personal data to third parties if (i) Client explicitly gives his written consent (or electronic mail form), (ii) Fintech United Group is obligated to do so due to a legal obligation or a court's judgment, or (iii) this is strictly necessary due to preventive security measures.

11.4 Fintech United Group website uses cookies. These are small packets of data which are stored on the Client computer and transmitted to Fintech United Group server by their web browser. They contain random and anonymous designation numbers which allow the server to remember the Clients selected settings each time they use Fintech United Group website. Cookies do not contain or collect any personal data which could be evaluated by Fintech United Group or by third parties. If a Client does not want to permit the storage of cookies, they may stop this by turning off cookies in the web browser settings. The usability of the webpage will not be impacted by this. The identification number will be automatically attached to each link on the webpage by the Client's web browser. The Client's settings, however, will be lost as soon as they close the web browser.

11.5 By accepting the terms and conditions, the GTC confirms that their data may be used internally at Fintech United Group for risk management and for the prevention of crime (for example, money laundering).

11.6 Fintech United Group assumes no liability for compliance with data protection guidelines on third party websites to which a contractual partner is directed via links on the Fintech United Group website.

11.7 By registering at Fintech United Group, the Client agrees to receive newsletters.

11.8 Fintech United Group reserves the right, to keep the data of a user – even after the user terminated and deleted the account data – for as long as legally possible. 

11.9. Fintech United Group intend to transfer the collected information we obtain from you to recipients in countries other than the country in which the information was originally collected. Those countries may not have the same data protection laws as the country in which you initially provided the information.

The collected information may be transferred to a destination outside the European Economic Area ("EEA"). All data transfers outside the EEA include all necessary standard data protection clauses adopted by a supervisory authority.

Despite data transfer, we save all our obligations and liability for any breaching of your personal data rights by action of our data-processors.

11.10. Fintech United Group adopt appropriate data collection, storage and processing practices and security measures to protect from unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. However, the transmission of such data over the Internet using personal computers or mobile devices is not completely safe and therefore we cannot guarantee the security of documents at the stage you transferring them to our platform. Any transmission of such documents is at your own risk. 


12. Governing Law and Jurisdiction

Nothing herein shall be construed as a representation by the Fintech United Group that the information and materials contained in or accessed through this website is appropriate or available for use in geographic areas or jurisdictions other than Singapore. By accessing this website and/or using the online services, you agree that such access and/or use, as well as these Terms and Conditions of Access shall be governed by, and construed in accordance with, the laws of Singapore and you agree to submit to the non-exclusive jurisdiction of the Singapore courts.


13. Other Provisions

13.1 Should any of the individual terms of the GTCs be deemed invalid or not enforceable, this does not in any way influence the validity of the remaining conditions. The parties to the contract are obligated to convert non-legally-binding or unfulfillable provisions into provisions which are not considered annullable or null and void, while maintaining its contents and purports as much as possible.

13.2 Announcements and declarations meant for Fintech United Group are to be addressed to: